Why you need a proper
Defect Life Cycle.
identifying impact, urgency, and priority criteria to properly resolve important issues quickly.
analysing frequencies of occurrence of defects and causes to implement corrective actions.
configuring scheduled task execution, controlling if tasks have been executed or are still running.
assuring that the requests are performed by technicians with the right skillset and expertise.
The key to efficiently solve problems
Having a well-structured, effective and fluid process of Hotel Defect is a vital requirement for improving guests’ experience and satisfaction, keeping the ship in a perfect working order and strengthening even more the effectiveness of the on-board maintenance process
Emilio La Scala
More than a Ticketing System
