identifying impact, urgency, and priority criteria to properly resolve important issues quickly.
Prevent defects and enhance quality
analysing frequencies of occurrence of defects and causes to implement corrective actions.
Monitor pending operational tasks
configuring scheduled task execution, controlling if tasks have been executed or are still running.
Assign the issue to the appropriate team
assuring that the requests are performed by technicians with the right skillset and expertise.
Get some insight
Defect Response Time
Defect Analysis for Occurrence
Defect Resolution
Minimizing the impact of operational works
Infoship Hotel Defect streamlines incoming issues and automatically assigns them to the appropriate team throughout a flexible workflow engine, giving staff the details needed to focus on their most immediate tasks and providing management a picture of activity in real-time.
Having a well-structured, effective and fluid process of Hotel Defect is a vital requirement for improving guests’ experience and satisfaction, keeping the ship in a perfect working order and strengthening even more the effectiveness of the on-board maintenance process
Emilio La Scala
President and Managing Director of MSC Cruise Management